Frequently Asked Questions
Free Shipping
Do you offer free shipping?
Payment Methods
What are your payment methods?
Cash on Delivery: Conveniently pay for your orders when they are delivered to your doorstep.
Direct Bank Transfer (OTC/Mobile Transfer): We accept payments through BDO, BPI Family, and PNB. If you’re using the BPI app, fund transfer from BPI account to BPI Family account is accepted by the system.
Credit / Debit Card: You can pay safely and conveniently using your credit or debit card. You don’t need a PayPal account to pay with your debit or credit card, just choose to pay as a guest. Your debit card must have the Mastercard or VISA logo to use it with Paypal.
GCash: Send your payment using the GCash app or at select 7 Eleven branches. Walk up to the counter and ask for GCash cash-in and provide payment details to the cashier.
Coins.ph: Send your payment using the Coins.ph app.
PayMaya: Send your payment using the PayMaya app or through one of PayMaya’s cash-in partners.
How do I send payment confirmation?
Once we have verified your payment, you will receive a reply and your order status will be updated.
Alternatively, you can send your payment confirmation via email by attaching a photo of your receipt or transaction screenshot. Please use your order ID as your subject. Please send to billing@teasourcemnl.com.
Order Processing
How long does it take to process orders?
How do you pack my order?
How many days do I have to settle my payment?
Shipping Information
Do you ship to my location?
Do you offer same-day delivery?
1. Once your orders are ready, we will send you an SMS or give you a call confirming that you orders are ready for pick-up along with the delivery fee amount.
2. Once we receive your confirmation, we will assign one of our partner couriers to deliver your orders to you.
3. Please make sure that someone will receive the items on your shipping address. Please prepare payment for the delivery as this is not computed in your payment nor is it covered by our free shipping promo.
Please note that order and payment cut-off for same day shipping is at 12PM. Orders and payments verified after the cut-off period will be processed the next day.
How long does shipping take?
METRO MANILA
Blitz Delivery – Takes up to 2 to 7 business days, depending on your chosen delivery speed. Your shipping fee is computed based on size and quantity of your orders. Smaller and fewer quantity will mean a lower shipping fee. Shipping fee starts at P50.00.
J&T Express – Takes up to 2 to 7 business days, depending on your location. Your shipping fee is computed based on size and quantity of your orders. Smaller and fewer quantity will mean a lower shipping fee. Shipping fee starts at P80.00. Box options are available for a more secure transit of your orders.
Lalamove or Grab Express – Choose this option if you are in a rush and you need to receive your orders as soon as possible. Order and payment cut-off is at 12PM. Freight will be collected by our partner courier upon delivery as this delivery fee is not computed in your order payment nor is it covered by our free shipping promo.
Free Shipping – Takes up to 5 business days. A minimum order value of P2,000.00 is required to avail the free shipping promo.
PROVINCIAL
Blitz Delivery – Takes up to 5 to 7 business days, depending on your location. Your shipping fee is computed based on size and quantity of your orders. Smaller and fewer quantity will mean a lower shipping fee. Shipping fee starts at P150.00. The parcels are forwarded to LBC.
J&T Express – Takes up to 2 to 7 business days, depending on your location. Your shipping fee is computed based on size and quantity of your orders. Smaller and fewer quantity will mean a lower shipping fee. Shipping fee starts at P110.00. Box options are available for a more secure transit of your orders.
CMO – Takes up to 2 to 7 business days, depending on your location. Your shipping fee is computed based on size and quantity of your orders. Smaller and fewer quantity will mean a lower shipping fee. Shipping fee starts at P150.00. The parcels are forwarded to LBC.
Bus Terminal Pick-Up – Takes up to 1 to 2 days, depending on the schedule of the bus lines. We will deliver your goods to Shipping fee is P150.00 per 10kg plus P20.00 per excess kg. We offer this services to the following areas:
via Victory Liner
Benguet (Baguio)
Cagayan (Aparri, Tuao, Tuguegarao City)
Isabela (Santiago, Roxas, Ilagan)
Kalinga (Tabuk)
Pampanga (Dau)
Pangasinan (Bolinao, Dagupan, Lingayen)
Tarlac (Tarlac)
Zambales (Iba, Olongapo, Sta. Cruz)
via Five Star
Nueva Ecija (Cabanatuan, San Antonio)
Pangasinan (Agno, Anda, San Carlos, Tayug)
Air or Sea Cargo – Sea Cargo may take 7 to 14 business days to arrive depending on the destination. Freight usually starts at around P350.00 per 10kg but can vary depending on the dimensions and destination. Air Cargo takes 2 to 4 business days only but may cost considerably more. Freight can either be prepaid to us or collected by the cargo company upon delivery. Send us an inquiry so we can give you the best possible rate.
How can I track my order ?
Packaging Options
Zip Pouches
Tin Cans
Sizes:
XS 47*45 mm
Small 47*65 mm
Large 86*188 mm
XL 100*200mm
Jars
Glass Jar Sizes:
Small 47*50 mm
Medium 47*90 mm
Large 47*150 mm
Glass Jar with Lock Sizes
Small 110*142 mm
Medium 115*220 mm
Large 140*270 mm